IT · Wherever your team works
UK IT for teams everywhere.
Smart Start IT looks after the tech, security and Microsoft 365 for UK businesses with people in Bristol, London, Manchester, Madrid or Bali. One team. Real engineers on the phone. Predictable monthly cost.
UK support, Monday to Friday. Same engineers every time.
Per person, per month, ex VAT. No hourly billing. No surprise invoices.
You know the names of every person on your account.
Lock-in contracts. Monthly rolling. You stay because we're good.
Vendors we work with
How we're set up
The partnerships behind every account.
Microsoft Partner
Microsoft 365 environments, Entra ID and Defender, set up, managed, and tuned for how founders actually work.
Pax8 Strategic
Direct vendor pricing pipeline. You get the rates and we pass on the savings. No margin baked into licences.
Cyber Essentials ready
We get clients certified in 2-4 weeks. NCSC-aligned controls baked into every environment we run.
UK GDPR · ICO registered
Data handled in the UK, by UK engineers. ICO-registered. No offshore handoffs in the support chain.
What we do
One team. Every layer of your IT.
Support, security, strategy, scale, designed to work together, not as five disconnected vendors.
IT support that picks up.
Cyber security that actually fits.
Microsoft 365, set up properly.
How we work
We set it up. We secure it. We keep it running.
Most providers do one of these well and hand off the rest. We do all three with the same team, so the people who built your setup are the ones who answer the phone.
01 · Set up
Set up properly, not improvised.
Microsoft 365, devices and email built to one standard and documented, so you're never locked into a setup only we understand.
Security that's switched on, not just paid for.
Most businesses already pay for protection nobody turned on. We switch it on, configure it properly and keep it that way.
02 · Secure
03 · Support
Support from people who know your setup.
UK engineers who built your environment, on the phone Monday to Friday, 9am to 5pm.
Free email check
Are your emails landing in spam?
Type in your domain and see how it scores on SPF, DKIM and DMARC, the records that stop other people sending email as you.
Smart Start IT, in their words.
“The time in which I would save by just having someone like Declan in my corner is night and day.”
“It literally could have brought my business to a complete halt.”
He was absolutely outstanding and honestly couldn’t thank him enough because that was an absolute lifesaver.
“And I haven't had a single issue since. And we're now talking about probably 15,000 plus emails sent and absolutely no issues at all.”
“For me, the biggest benefit of having Declan and his team is I don't need to understand how to fix something, work out who's dealing with it internally, or keep chasing it.”
What people say on Google
“Declan at Smart IT has been absolutely fantastic! He is always helpful, patient and willing to assist, and nothing is ever too much trouble. It’s such a relief knowing we have someone reliable and knowledgeable… Read more
“Declan was really helpful with assisting me during onboarding and all the technical issues I ran into over the past few weeks.
Would be lost without his assistance!”
“Declan did a fantastic job for us - no disruption to the team's work despite a major upgrade. Would definitely recommend !”
“Used smart IT for it support across multiple businesses and Declan was always top notch, always available when needed and explained the systems and features very well so all staff could follow… Read more
“I had the opportunity to work with Dec briefly, and even within that short time, I was really impressed by how responsive and helpful he was. Whenever I encountered an issue, he was quick to step in… Read more
“I’ve worked with Dec for years supplying laptops and desktops and they've he’s always been a pleasure to work with. Clear communication, pays on time and just easy to deal with as a partner… Read more
“I initally sought out some help from Declan for an issue I had with my website domain - which I had been trying to get help with for over a year. Declan knew exactly what to do… Read more
Who we help
IT that fits how you work.
Founders, bootstrappers, coaches, growing teams and businesses leaving another provider all need something slightly different. Pick the one that sounds like you.
Predictable pricing
One number, multiplied by your headcount. Ex VAT. Add the security stack on top. No hourly billing, no surprise invoices.
Your fee depends on your setup, so we quote it after a short call. Microsoft licences passed through at Pax8 rates, no markup.
Common questions
The questions we hear most.
What size businesses do you work with?
From solo founders to teams of around 100. Sweet spot is 5 to 50 staff. If you are bigger we will tell you honestly whether we are a sensible fit.
How long does onboarding take?
Usually 2 to 4 weeks from first call to fully running. We handle the handover from your current provider, including the awkward conversations.
What does it actually cost?
One fee per person per month, based on your setup. Tell us about your team and we'll send a written quote. The pricing page explains how it works.
Do you handle Cyber Essentials?
Yes. Most clients certify in 2 to 4 weeks. We have a fast-track service if you have got a customer or insurer deadline coming up.
What is included in the base plan?
Microsoft 365 management, support, monitoring, patching, onboarding new starters, offboarding leavers, quarterly reviews. The full bit you would want from "the IT person", without hiring one.
What if we already have someone doing IT?
Common. We work alongside in-house IT, or we take over fully. The free audit will tell you which makes sense for where you are.
Get back to running the business.
One 15-minute call. Honest answers about where you are, what's working and what to fix first. No sales script.